Shipping policy

Shipping & Delivery

we offer free shipping across Japan on orders of ¥10,000 or more, with a flat rate of ¥2,000 for orders under ¥10,000. (Honshu, Shikoku, and Kyushu, excluding Okinawa).
For deliveries to Hokkaido and Okinawa, a shipping fee of 500 JPY will be added for every 10,000 JPY purchase.
Shipments are handled via Seino Transportation, Fukuyama transportation, DHL, UPS, or Japan Post.

International shipping is also available; detailed shipping costs will be calculated and included in the invoice sent after your order is placed.
Please note that international orders are shipped under DAP terms, and we cannot be held liable for any customs delays, local issues, or additional import duties once the shipment arrives in the destination country.
The quoted shipping fee includes insurance cover.

	North America	Europe	Asia	Australia	Cost	Notes
Courier (DHL, UPS)	1-4 days	2-5 days	1-3 days	2-5 days	×	Fastest, but most expensive.
EMS	4-9 days	5-10 days	2-4 days	5-9 days	△	Express shipping option of post office.
Japan Post Air	9-14 days	8-14 days	5-10 days	10-12 days	〇	Moderate speed/cost.
Japan Post Sea	2-3 months	2-3 months	1-3 months	2-3 months	◎	Cheapest, but very slow.

Lost or Damage During Transit

All products undergo a strict quality inspection before dispatch. We are not liable for any lost or damaged items caused during delivery.
Should any loss or damage occur, please contact the shipping carrier directly for assistance.

Returns, Exchanges & Cancellations

Due to hygiene regulations regarding food products, we do not accept returns, exchanges, or cancellations for customer convenience (such as ordering the wrong item or changing your mind), regardless of whether the product is opened or unopened.
Additionally, packaging, colors, and patterns may change without prior notice due to manufacturer updates.

Returns or exchanges based on these design updates are not accepted as long as the product itself is free of defects.
In the rare event that there is an issue with your order, please contact us within 2 days of delivery.
Please be advised that we cannot process any claims reported after 2 days or if the item has already been opened.